Rights and benefits

Services listed here can provide you with advice on your rights and any benefits or financial help you may be entitled to.

Advisory, Conciliation and Arbitration Service (ACAS)
Help and advice for employees on matters such as time off for antenatal care, unfair dismissal, working hours, pay and equality and discrimination.
Helpline: 0300 123 1100
Text relay: 18001 0300 123 1100

Child Benefit Office
Offers advice and information about Child Benefits, One Parent Benefit and Guardian’s Allowance.
Tel: 0800 988 0988
Textphone: 0800 988 9888

Child Maintenance Options
Free impartial information and support to help separated parents on child maintenance arrangements.
Tel: 0800 988 0988 (8am - 8pm Monday to Friday and 9am - 4pm Saturday excluding bank holidays)

Citizens Advice Scotland 
Ask at your local library or look in your phone book under ‘Counselling and Advice’ or ‘Citizens Advice Bureau’.
Tel: 0345 404 0506

Department of Work and Pensions
For information and advice on all aspects of benefits, finances, pensions and employment. You can find contact details for your local Jobcentre Advice Service office on this website, or you can look in the phone book.

Equality and Human Rights Commission
Information and advice on issues of discrimination and equal opportunities.
Email: scotland@equalityhumanrights.com
Tel: 0141 228 5910
Support service: 0808 800 0082

Family Friendly Working Scotland
Supports and promotes the development of family friendly workplaces across Scotland.
Email: advice@workingfamilies.org.uk
Helpline: 0300 012 0312

Government information on benefits
Information from the Government on benefits, entitlement, benefits for families, carers and disability, child benefit, tax credits and more.

Money Advice Service
Free and impartial money advice, set up by government.
Email: enquiries@moneyadviceservice.org.uk
Tel: 0800 138 7777

The Patient Advice and Support Service (PASS)
Free confidential information, advice and support to give feedback, comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.

Rape Crisis Scotland
Email: support@rapecrisisscotland.org.uk
Helpline: 08088 01 03 02 (free number) every day, 6pm to midnight.

The Scottish Law Centre
Dedicated to providing free legal support for children, young people, families and carers in Scotland.
Email: advice@sclc.org.uk
Advice line: 0131 667 6333

Scottish Refugee Council
Email: info@scottishrefugeecouncil.org.uk
Tel: 0141 248 9799
Freephone number (from landlines) for newly arrived and dispersed asylum seekers: 0800 085 6087 (9.30 am–4.30 pm Monday to Friday).

Shelter Scotland
Works to relieve poverty and distress among homeless people and campaigns for provision of housing to meet need; runs regional housing aid offices and charity shops.
Helpline: 0808 800 4444

Social Services and Welfare Organisations
For information on topics including benefits, housing, financial difficulties, employment, relationship problems, childcare and useful organisations. Look up the entry in the phone book under the name of your local authority or ask at your local library or Citizens Advice Bureau.

Stonewall Scotland
Campaigning and lobbying organisation for lesbian, gay and bisexual people.
Email: info@stonewallscotland.org.uk
Tel: 0131 474 8019
Helpline: 08000 502020

Tax Credits Office
For information on tax credits.
Tel: 0345 300 3900
Textphone: 0345 300 3909 

Last Updated: 15 August 2017
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